Cookies & Privacy Policy

X-Genix Ltd (X-Genix, or “us” or “we”) is committed to protecting your (users of the X-Genix Ltd website, email correspondence, “yours”, “you”) personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this Privacy Policy is to give you a clear explanation about how X-Genix uses personal information when you interact with us.

This Privacy Policy sets out how we collect and use any information that you give to us when you engage us. It is important that you read this privacy policy, together with any terms of business which may be issued to you. This policy may be updated from time to time, we recommend checking for updates periodically.

The protection of personal information collected and processed by us is legislated through UK legislation, notably through the Data Protection Act 1998 and through rules on direct marketing activities as provided by Privacy and Electronic Communication Regulations. X-Genix Ltd takes its obligations to protect personal information and to uphold the rights and freedoms of individuals and organisations seriously.

Information we may collect:


Our website collects anonymised data via cookies to enhance website performance and content. Please refer to our cookies policy, below, for more information.

Personal information you disclose to us:

In Short: We collect personal information that you provide to us including information such as your name, address and contact information.

1. Where and how we collect personal information

We collect personal information that you voluntarily provide to us when contacting us via email, telephone, or other means.

2. The types of personal information we may collect

Identity Data; which may include your first name, last name.

Contact Data; which means the data we use to contact you including your email address and contact number.

Marketing and Communications Data; which includes your preferences with regards to receiving marketing material from us and your other communication preferences. We will not send you marketing information without your permission. You may unsubscribe from receiving this information at any time.

Other Information relevant to services, customer surveys, questionnaires and/or offers; when you contact us via email or by other means, we may collect information such as; your name, email address.

3. How we use your information

In Short: We process your Information for purposes based on legitimate business interests, compliance with our legal obligations, and/or your consent.

We may process your Information for the following purposes:

To contact you regarding enquiries you have made in relation to the X-Genix Website.

To follow up on enquiries in accordance with industry guidelines and providing quotes (Business Purposes).

To send administrative Information to you for Business Purposes and/or Legal Reasons. We may use your Information to provide a product or service.

To send you marketing and promotional communications for Business Purposes, with your Consent. 

To request feedback for our Business Purposes, with your Consent.  

4. Will your information be shared with anyone?

We do not share your information with third parties.

We only share and disclose your Information in the following situations:

Compliance with Legal Obligations. We may disclose your Information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to requests from public authorities in order to meet national security or law enforcement requirements).

5. For how long do we keep your information?

In Short: We keep your Information for as long as necessary to fulfil the purposes outlined in this Policy.

We will only keep your Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required by law (such as tax law, accounting requirements, or other legal or regulatory requirements).

When we have no ongoing Business Purpose to justify the processing of your Information, we will either delete it or anonymise it for analytical purposes.

6. How do we keep your information safe?

In Short: We protect your Information through a system of organisational and technical security measures.

We have implemented technical and organisational security measures designed to protect the security of any Information we process. For example, data is stored on secure encrypted drives.

7. Right of Access

You have the right at any time to ask us for a copy of the Information that we hold about you. If you would like to make a request, please email

Cookie Policy

How X-Genix Uses Cookies

Website information may be collected through the use of cookies and similar technologies.

By using the X-Genix website, you agree to our use of cookies as described in this Cookie Policy.

What Are ‘Cookies’?

Cookies are small text files downloaded to your computer or mobile device when you visit a website or application. Your web browser sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are useful for helping to smooth website experience. 

Which Cookies Does X-Genix Use and Why?

When you use the X-Genix website, the following 3 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our website and use its features. These cookies do not gather information about you that could be used for marketing.

2. Functional cookies

These cookies allow websites and applications to remember choices you make (such as your username, language, or geographical region) and provide enhanced, personalised features. The information these cookies collect is anonymised. 

We use these types of cookies to improve your experience of the X-Genix website. 

3. Analytics cookies

In order to keep the X-Genix website relevant, easy to use, and up-to-date, we use web analytic services to help us understand how people use the site. For example, we can see which parts of the website are most popular and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. 

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. 

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited a website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

X-Genix does not use, targeting, advertising or third-party cookies.

How To Control Your Cookies

X-Genix does not use cookies to collect personally identifiable information about you. Cookies are set to improve user experience and to enable you to benefit from specific features and to set preferences.

You may also manage your cookies via your browser. Please remember that any settings you change will not just affect X-Genix cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

If you block cookies completely, the website may not function.